VOIP Services

WHY VOIP IS BETTER THAN A STANDARD PHONE SERVICE

VoIP has become increasingly popular as businesses have realized that it’s an elegant solution to a number of problems that plague traditional telephone services.

  • Limited capacity: Traditional telephones services need to install the infrastructure for each landline at a location, which limits the number of phone users that are supported at any given time.
  • Inadequate features: Because landline telephones operate separately from digital technologies, the hardware is limited to receiving, making, and recording voice calls.
  • Outdated hardware: Analog telephone systems aren’t able to integrate with digital technologies, which leaves voice calls orphaned from the rest of a business’s information systems.

BENEFITS OF SWITCHING TO VOIP?

VoIP offers a number of benefits when compared to a local telephone company’s service, but three stand out the most for companies with call centers, a large office workforce, or growing long distance bills.

  • Reduced phone charges: Because VoIP uses the internet to conduct voice calls, it can establish connections to anywhere in the world without incurring the same long distance charges you would expect from traditional phone services. Calls made within the same service provider’s network are free regardless of the distance between the calls. For calls placed to different networks or landlines, calling costs are typically much lower than traditional phone services.
  • Increased productivity: VoIP increases worker productivity by integrating voice calls with larger unified communications platforms and business intelligence applications.
  • Better scalability: Traditional phone systems require equipment installed on-site to support the number of users at a location. VoIP can be scaled up as a business grows; faster and at less cost.

VOIP ISSUES AND DRAWBACKS

The drawbacks of replacing a traditional phone system with VoIP relate to the dependency of the internet technology that it relies on to deliver voice calls. Below are some of the potential drawbacks to be aware of when choosing a VoIP service.

  • Call quality: Quality issues that can happen with VoIP include excessive delays when placing calls, strange sounds, echoes, and excessive noise on the line that you usually don’t encounter with landlines. These issues can be caused by poor internet service, insufficient bandwidth, the VoIP hardware, or the VoIP service provider.
  • Consumes internet bandwidth: VoIP operates over a broadband internet connection, so it will add a bandwidth load to your existing internet service.
  • Security: Another weakness is the ever-present security risk of sending data over a public network. Many VoIP phones and hosted systems are designed to encrypt the voice data they send over the internet to protect against malicious eavesdropping, but organizations concerned about the potential loss of privacy should examine security closely.

GETTING THE BEST VOIP EXPERIENCE

There are several ways an organization can optimize the benefits of VoIP. Here are a few ideas:

  • Hosted VoIP solutions: Modern hosted solutions use cloud servers to provide the connectivity needed to manage a site’s VoIP service. It also makes recovery from hardware failures fast and reliable.
  • Fiber optic internet service: These dedicated network connections are managed and maintained 24/7 by the service provider. The bandwidth and reliability is much higher than standard broadband internet connections and allows your VoIP data to travel securely, avoiding public internet traffic.
  • Responsive support: The responsiveness of the customer support offered by the service provider who will guarantee resolution times and who will provide multiple channels of contact, such as online chat, phone, and social media messaging.

 

why you should use VOIP for your business

VoIP can offer the greatest benefits to organizations that stand to save on large phone service expenses, are struggling with legacy telephone equipment maintenance, or are transforming their processes with modern technology. Here are some of the reasons switching to VoIP may be a good choice for a business.

  • Lower cost: Long distance and international calls can become burdensome for national and global organizations. VoIP eliminates the premium that goes with long distance calls using traditional phone service.
  • Connect multiple offices: A business that spans numerous locations across one or more countries can find that traditional phone service is a logistical headache. VoIP offers businesses unified locations, which connects an entire organization’s phone systems to a single system.
  • Broadband internet service: Most organizations have the internet infrastructure and bandwidth to switch to VoIP. Call centers might require an increase in bandwidth to a location, but VoIP usually doesn’t require major upgrades.
  • Save on outdated phone systems: Traditional landline phone service requires costly maintenance of on-site equipment, and equipment upgrades are needed to increase the number of lines that are available. This maintenance is eliminated by VoIP because it uses the location’s existing local area network.
  • Need for scalable technology: Rapid workforce growth can test the scalability of a business’s existing information systems. VoIP scales as quickly as desktop computers, mobile devices, or desk phones can be purchased and installed.
  • Overcoming geography: Global organizations face the unique challenge of integrating teams spanning two or more countries. VoIP can make bridging the geographical divide much easier when included in a larger technology package for managing remote teams.
  • Unified communications: Adopting VoIP also clears a path to a unified communications platform that makes modern contact centers and internal communications more efficient. Because voice calling is a primary means of contact, traditional telephones prevent unified platforms from reaching their full potential.
  • Managed VoIP services: Managed service packages like Epik’s offer all the hardware and software needed as a complete service package for a simple per-user monthly charge. This takes the headache out of switching to VoIP for businesses that want to avoid the expense of purchasing and owning VoIP hardware themselves.

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